Privacy Policy

Effective Date: March 30, 2026

Who We Are

Tech Defense Phone Repair (“we,” “our,” or “us”) operates the website:
https://techdefensenc.com/

We provide repair services for phones, tablets, computers, game consoles, and other electronic devices.

Information We Collect

Information You Provide

We may collect personal information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Service details or messages
• Account information (if applicable)

Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and usage data

This helps us improve our website and detect spam or abuse.

Comments

When visitors leave comments, we collect the data shown in the form, along with the visitor’s IP address and browser user agent to help detect spam.

An anonymized string (hash) created from your email may be provided to the Gravatar service. See their privacy policy at https://automattic.com/privacy/. Once approved, your profile picture may be visible publicly with your comment.

Media

If you upload images to our website, avoid including embedded location data (EXIF GPS). Visitors may download and extract such data from images.

Cookies

We use cookies to improve your experience.

• Comment cookies may store your name, email, and website for one year
• Login cookies last two days (or two weeks if “Remember Me” is selected)
• Screen preference cookies last one year
• Temporary cookies check browser compatibility and are deleted after closing

You can disable cookies in your browser settings.

Embedded Content

Articles on this site may include embedded content (videos, images, etc.). These behave as if you visited the external site directly, which may collect data and use cookies.

Device Data & Repair Services (Important)

When you bring a device to Tech Defense Phone Repair:

• We do not access personal data unless necessary to perform the repair
• We do not copy, store, or share your personal files
• Customers are strongly advised to back up their data before repair
• We are not responsible for data loss during repair processes
• Any temporary access to data is strictly limited to diagnostics and testing

How We Use Your Information

We use your information to:

• Provide repair services
• Communicate with you
• Improve our website and services
• Prevent fraud and abuse

Who We Share Your Data With

We do not sell or rent your personal information.

We may share limited data with:

• Spam detection services
• Service providers that help operate our website

If you request a password reset, your IP address may be included in the reset email.

Data Retention

• Comments and metadata are retained indefinitely
• Account data is stored until the user deletes it
• Service-related records may be kept for legal or business purposes

Your Rights (California Residents – CCPA/CPRA)

If you are a California resident, you have the right to:

1. Right to Know

Request what personal information we collect, use, and share.

2. Right to Delete

Request deletion of your personal information (subject to legal exceptions).

3. Right to Correct

Request correction of inaccurate personal information.

4. Right to Limit Use of Sensitive Information

We do not use sensitive personal information for profiling or advertising.

5. Right to Opt-Out of Sale/Sharing

We do not sell or share your personal information.

6. Non-Discrimination

We will not discriminate against you for exercising your rights.

How to Exercise Your Rights

You can request access, correction, or deletion of your data by contacting us:

• Through our website: https://techdefensenc.com/
• Or visiting our store

We may need to verify your identity before processing requests.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Data Security

We take reasonable measures to protect your information, but no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us through our website or visit our store.